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StudioSMP
Information according to § 5 TMG (German Telemedia Act).
Jason Gärtner
c/o IP-Management #11045
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany
Email: support.studiosmp@gmail.com
Phone: +49 40 696328495 (Mon–Fri: 9am–5pm CET)
This is the phone line of my management, through which I can be reached.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
StudioSMP is a privately operated Minecraft server and is not associated with Mojang or Microsoft.
Tebex Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
This privacy notice aims to give you information on how Tebex Limited collect and process your personal data through your use of www.tebex.io and www.buycraft.net (together referred to as “this website”), and also any associated webstore (a “Webstore”) which utilises the Tebex webstore platform for game servers (the “Tebex Platform”), including any data you may provide through this website when you purchase a product or service.
This website is not intended for children and we do not knowingly collect data relating to children. We realise and understand that children and young people may visit this website. It is our policy to encourage all minors to consult with their parents or legal guardian before submitting any content or information to us, our commercial partners or other third parties.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
Tebex Limited is the controller and responsible for your personal data (collectively referred to as “Tebex”, “we”, “us” or “our” in this privacy notice). We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice.
Full name of legal entity: Tebex Limited, company number 08129184 of Levy Cohen & Co, 37 Broadhurst Gardens, London, United Kingdom, NW6 3QT.
Name or title of data privacy manager: Liam Wiltshire
Email address: liam.wiltshire@overwolf.com
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.
This version was last updated on 11 May 2018. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. We do not control these third-party websites and are not responsible for their privacy statements.
Personal data means any information about an individual from which that person can be identified. It does not include anonymous data. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We do not collect any Special Categories of Personal Data about you (this includes race or ethnicity, religious beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract with you, and you fail to provide that data when requested, we may not be able to perform the contract. In this case we may have to cancel a product or service but we will notify you at the time.
Direct interactions. You may give us your Identity and Contact Data by filling in forms, creating an account, subscribing to updates, or corresponding with us.
Automated technologies or interactions. As you interact with our website, we automatically collect Technical Data using cookies, server logs and other similar technologies.
Third parties or publicly available sources. We may receive Technical Data from analytics providers such as Google and Cloudflare, and Contact, Financial and Transaction Data from payment and delivery partners such as Help Scout and Braintree.
We will only use your personal data when the law allows us to — most commonly to perform our contract with you, where it is necessary for our legitimate interests, or to comply with a legal obligation. Generally, we do not rely on consent other than for sending third party direct marketing by email, which you can withdraw at any time.
You can ask us or third parties to stop sending you marketing messages at any time. We will get your express opt-in consent before we share your personal data with any third parties outside the Tebex group for marketing purposes.
You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.
We may share your personal data with Internal and External Third Parties (see Glossary), specific third parties such as our Webstore partners and Amazon Web Services, and parties involved in business transfers. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Many of our external third parties are based outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection, for example by transferring only to adequate jurisdictions or using Standard Contractual Clauses approved by the European Commission.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We limit access to those who have a business need to know, and we have procedures to deal with any suspected personal data breach.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. By law we have to keep basic information about our customers for up to 10 years after they cease being customers for tax purposes.
Under certain circumstances you have the right to request access, correction, erasure, to object to processing, to request restriction of processing, to request transfer of your data, and to withdraw consent. You will not usually have to pay a fee. We try to respond to all legitimate requests within one month.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best and most secure experience.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party.
Comply with a legal or regulatory obligation means processing where necessary for compliance with a legal obligation that we are subject to.
Tebex Limited — VAT registered GB 167 189 962
Last updated: July 14, 2026. Applies to: StudioSMP Minecraft servers, the studiosmp.net website and our Discord (“Services”).
Organization: StudioSMP (“we”, “us”)
Privacy & support contact: support.studiosmp@gmail.com
We deliberately store as little as possible. Linked to a player/account we store:
Data may be stored in our game server databases and logs, our support/ticket systems, and our Discord server channels used for moderation/support records. Data may be processed and stored in different jurisdictions depending on infrastructure and service providers.
We do not sell personal information. We may share data only with service providers that help us run the Services (e.g., hosting, DDoS protection, log storage, ticket tooling), under appropriate safeguards; and/or if required by law or to protect the rights, safety, and security of our users and our Services.
We use reasonable safeguards appropriate to the sensitivity of the information, including access controls and limiting access to authorized staff.
Depending on your jurisdiction, you may request access to the personal information we hold about you, correction of inaccurate information, and deletion of information where appropriate and where we are not required to keep it. To submit a request, email support.studiosmp@gmail.com with your Minecraft username and UUID (if known), the categories of data requested, the relevant date range, and your Discord ID if linked.
We may update this policy from time to time. The “Last updated” date reflects the latest version.
Last updated: March 26, 2026. Applies to the StudioSMP Minecraft servers, website, store and Discord (“Services”).
By accessing or using the StudioSMP Services you agree to these Terms of Service and to our rules. If you do not agree, do not use the Services.
You must comply with Minecraft's and Mojang/Microsoft's terms. If you are a minor, you must have permission from a parent or legal guardian to use the Services and make purchases.
You agree not to cheat, exploit bugs, use unauthorized modifications, harass other players, or otherwise disrupt the Services. Violations may result in warnings, mutes, bans, or removal of purchased content without refund.
Purchases of ranks, virtual items and in-game currency are digital content delivered to your account. Pricing, availability and the contents of any package may change at any time. Promotional bonuses are time-limited and may be withdrawn. Refunds are governed by our Refund Policy.
The Services are provided “as is”. We do not guarantee uninterrupted availability and may modify, suspend or discontinue any part of the Services, including resets and balancing changes, at any time.
You are responsible for keeping your account credentials private. We are not liable for loss resulting from your failure to secure your account.
StudioSMP is not associated with, endorsed by, or affiliated with Mojang or Microsoft.
We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to support.studiosmp@gmail.com.
All purchases made on StudioSMP, including but not limited to ranks, virtual items, in-game currency, and services, are considered digital content and are generally final and non-refundable once delivered. Refunds may only be provided where required by applicable law or at the sole discretion of StudioSMP.
By completing a purchase, you acknowledge that the digital content or service may be delivered immediately. Where permitted by law, you agree that your right of withdrawal or cancellation may be waived once delivery begins.
Refunds will not be provided in the following situations, except where required by law:
Initiating a chargeback, payment reversal, or dispute without first contacting StudioSMP support may result in immediate suspension or termination of the associated account and revocation of purchased content. StudioSMP reserves the right to contest chargebacks and provide relevant evidence to payment providers and financial institutions.
In exceptional circumstances, StudioSMP may, at its sole discretion, offer a refund or compensation. Any such decision does not establish a precedent or obligation for future cases.
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws in your country or region, including but not limited to the European Union, the United States, Canada, and other jurisdictions.
For questions regarding refunds or payments, please contact StudioSMP support at support.studiosmp@gmail.com before initiating any dispute.
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